I realized an order and right after I entered in the product page it is not available anymore?
When you place an order in our shop, the items you bought automatically get out of stock and are reserved for you. For this reason, the product you purchased may become unavailable when it´s the last item in stock.
I received the email Order Shipped but the tracking code does not work?
Keep calm. We ship super fast but the postal tracking code can take up to two business days to work. Please try again the next day. But if it´s taking more than two days please contact us by email or phone.
My exchange code is not working. What to do?
First make sure you are typing the complete code in the shopping cart at the coupon field. Including the word TROCA at the beginning of the code. For example: TROCA3232323.
If the code still does not work it can be that it has already been used or has expired. In this case, contact us so we can give you more information.
How do I update my order info?
If you want to update any data in the application as the address number, for example, please contact us by email or phone and let us know the number of your order.
If you want to change any product or size in your order, you must place a new order.
I placed an order but I did not pay right away. How can I make the payment for this order?
When you place an order in the store, the items are reserved for you and is not necessary to place a new order to make the payment. Just click the link that we sent in your email and follow the payment steps. If you do not locate the email, please check the spam folder of your email. You can also access your order by logging into your account at the store.