How do I track my order?
Once the order is shipped you will receive a tracking code to track the location of your order directly through the post office website. The code is available for tracking in the next business day the order is posted.
How long does it take to get my order?
That depends on which country and city you are buying and what was the chosen shipping method. The EXPRESS is a faster way to send and arrive between 5-10 business days. The ECONOMIC method takes between 10-30 business days. The delivery time for your country can be calculated at your shopping cart after entering your country and zip code. If your order is approved after 2pm (São Paulo/Brazil time) consider the count as start in the next nusiness day. Saturdays, Sundays and holidays are not considered in the calculation of bussines days. Orders made and approved at the weekend will be posted on Monday.
When my order will be posted?
Orders confirmed until 2:00 p.m. (Monday through Friday from São Paulo) follow the same day. Confirmed orders after 2pm follow the next business day.
My order has not arrived, what do I do?
The couriers make three delivery attempts on the recipients address on consecutive days. If you do not have anyone on site to receive, the order will be returned to the senders address. If your order is delayed, please contact the store so we can check with the post office the reason for the delay. All our orders are shipped with insurance if your application has been lost, please contact us so we can check. For the delivery to be done correctly, it is necessary that the customer fill out the shipping address correctly. If the pack return to us for incorrect or insufficient address, the client will have to pay the shipping again.