EXCHANGES FOR WHOLESALE PURCHASES
We do not make exchanges for other products in wholesale purchases.
Exchange in case of manufacturing defect
In case of manufacturing defect, the exchange must be requested by email or phone.
In this case, we will request the details of the defect and product photos so we can do a pre analysis of the defect and thus pass the links to the Exchange. Depending on the defect, the exchange will be made directly with the manufacturer, which will contact you and pass the necessary information and instructions for return.
The store default performs the exchange only in cases where the defect was observed before use. If the defect is noticed after use or after 7 days of receipt, the exchange must be requested directly to the manufacturer. Misuse of the product or improper washing does not characterize manufacturing defect, see washing instructions on the product label.
If a manufacturing defect is found, the customer will be reimbursed for the product shipping freight to the store or manufacturer. To be reimbursed you must ship the product by the post office ECONOMIC method. Other ways of shipping will not be refunded.
Important: The exchange will not be accepted if:
- The defect reported by the customer was not found.
- The product is unattended invoice, packaging, accessories and all the original labels.
- There is inadequate evidence of use of the product.
- Any accidental damage clue, smelly or stains.
- Is found normal wear due to use.
In these cases the above products will be returned to the client under the same conditions or will stay at the store for removal.
Objects received by the exchange sector without notice and return authorization will be automatically returned to the sender under the same conditions or will be in our address awaiting removal.
SANTA AREIA - EXCHANGE SECTOR
Av. Dr. Bernardino de Campos, 550
Campo Grande - Santos - SP - 11065-003